Program Headquarters is designed to provide a customer experience dedicated to making the journey for your participants as effortless as possible. Here, Morley associates become an extension of your team and convey a welcoming atmosphere during every interaction with your guests; answering questions about your program, assisting with registration and accommodating special requests.
The objective of Program HQ is to become a single resource that completely supports your program from both behind the scenes and center stage. Behind the scenes, Program HQ provides back-office administration such as final document collation and mailing. Center stage is reserved for telephone calls and emails from program participants where they receive program-specific information or travel logistics assistance such as changing a flight or hotel room reservation.
Each Morley program is assigned a stand-alone toll-free telephone number, Program HQ email address and, most importantly, administrative team leader who supports the program from start to finish. Together with your dedicated Morley Program Coordinator, your Program HQ team completes all administrative work related to your program.
It's easy to see that when a participant calls or emails, the person responding at Program HQ knows your program well and is capable of answering any questions or making changes. When a request is made that falls outside of the scope of Program HQ, the team is trained to communicate the participant's request to you and wait for your response.
By combining these resources, your participants can get higher quality assistance via the easiest and quickest possible delivery tools. In so doing, our associates can answer "yes" when a participant asks for information or requires help with a travel change. As our team likes to say, "One call truly does it all."