Morley Companies, Inc.
Air
Air Travel Policy
One of the critical steps in managing a group travel movement is establishing an air travel policy for the program. This is often an exercise in following a complex set of rules while providing gracious and hospitable customer service.
We know that each of our clients has its own enterprise-wide air travel policies and special relationships with airlines that Morley needs to follow. We also understand that each program has its own unique set of requirements, such as mandatory arrival and departure times. Finally, we understand that program participants need to receive appropriate air travel itineraries from friendly and efficient reservationists.
To accommodate all of these mandates, Morley has established an air travel system that allows each program to set its own air travel parameters for booking tickets within the larger rules set by its parent organization. The result is a program-specific air travel policy that is followed with incredible accuracy by the Morley air travel reservationists.
Cost Control
Once the program air travel policy is established, the next step in the process is executing all of the details within the context of the program's flight restrictions such as arrival and departure times, class of service, direct versus connecting flights and total individual ticket cost parameters.
This information is logged into the Morley proprietary computer information systems, enabling Morley reservationists to know the specific allowable air travel policy for each individual program.
Once an air travel policy is established, the Morley Program Manager will contact you or your designated colleague with a deviation form when a participant requests an air ticket that does not comply with your air travel policy. This process gives you the ability to stop cost overruns before they occur. It also provides you with the opportunity to assist a program participant by approving an expensive ticket that enables the participant to accomplish other work-related activities such as leaving the program early to attend another important meeting or visiting a client.
Finally, Morley employs state-of-the-art electronic airfare monitoring systems that constantly check for airfare changes. This same system also continuously checks for traveler preference items such as aisle or window seating and alerts the reservationists when an upgrade has occurred or is possible.
