Morley Companies, Inc.
Trip Directors
Great Service
Service is what truly separates Morley from its competitors. Nowhere is this more apparent than during the on-site experience, where our Trip Directors are there to ensure that every program participant receives excellent care. We have earned our reputation for extraordinary service thanks to our great people and the great tools they use to produce flawlessly executed programs.
Great People
The Trip Director position requires a unique blend of operational expertise and the ability to deliver the friendliest of customer care. We develop this specialized skill set by training our associates, providing them with special tools and empowering them with the authority to satisfy customer requests. The final result is a team of well-informed professionals who are dressed in appropriate attire and are eager to serve your guests.
Managing a group travel event requires exhaustive pre-event planning followed by meticulous on-site execution. To ensure a flawless event, it is imperative that the planning team and the on-site operational team are completely in sync regarding all program details, logistics and processes. It is our policy that the Morley Program Coordinator who planned your event attends the program as the Lead Trip Director and oversees all on-site operations. Having this person lead the on-site team provides continuity between the planning team and the execution team and helps promote the best possible results.
Great Tools
Our 221-page Trip Director training manual provides our staff with the details they need to perform their jobs flawlessly. The manual addresses specialized training such as VIP handling; ground transportation; airport procedures; hotel room block management; food and beverage events; golf, spa and recreational activities; meeting and breakout room management; hospitality desk operations; and of course, emergency procedures.
Since the early 1960s, we have collected best practices in an effort to continually improve our processes and provide our clients with exceptional service on location. These processes have been translated into operational checklists that are used to support all on-site activities. From meetings with vendors prior to participant arrival to final billing, our processes and procedures support our on-site Trip Directors.
Thoughtful data management during program planning is critical to successful on-site execution. To get the most from data management, Morley Trip Directors are carefully trained to use our proprietary group travel management system and its operational reports. Arrival and departure times, activities selection and breakout sessions are great examples of things that change on location after a program begins. Keeping up with changes requires operational proficiency with the computer systems that support the program.
We believe that our extremely well-trained, professional Trip Directors, in combination with our exceptional systems, makes using Morley to manage the on-site portion of your group travel program a tremendous value.
