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Gold Standard® Awards

We believe that our success comes from providing great service to both our clients and our fellow associates, so each month we publicly recognize and reward outstanding service. These following are the outstanding associates who have earned our Gold Standard® service award, as well as an excerpt of their nomination for this recognition.

2008 Awards

Amy C. Amy has successfully operated several incentives and meetings as a Program Coordinator, and her experience particularly paid off with her accomplishments during a complex client program. This particular event was awarded to Morley from another supplier, so the pressure was on to prove to this client that they made the right decision. Amy's dedication and the many hours she spent leading her team on the program's logistics resulted in a flawless event - exactly what Morley needed to deliver.	Alan S. During the creation of a new Web site for an existing client, Al demonstrated an unending willingness to thoroughly understand the client's varied market segments and products. While working nights and weekends to meet the launch deadline, he also patiently took time to make sure that each team member understood the technical aspects of building the site. Al explored and launched streamlined technology and met the challenge to create a shopping cart approach.
Bernie R. The weekend before a client's cruise program was to depart, the client requested substantial changes to program collateral that would be provided to participants onboard the ship. Bernie exemplified the standards of excellence, teamwork and attitude by working throughout the weekend to reprint and finish 25 program signs, which were delivered to the ship on time - in record time - for the program.	Megan L. Megan exemplifies integrity, attitude and leadership in her day-to-day responsibilities, but particularly with the way she welcomed a new associate as a member of her team. Megan made sure the new associate had projects to work on that would not just keep her busy, but would really help her get up to speed on the different program processes. She also invited her to listen in on various conference calls and meetings. Due to Megan's spirit of teamwork and leadership, the associate successfully adjusted to her new work environment and responsibilities.
Julie P. The weekend before a client's cruise program was to depart, the client requested substantial changes to program collateral that would be provided to participants onboard the ship. By late afternoon on Saturday, Julie had printers and supplies lined up and ready to reprint the collateral on Sunday for Monday delivery. She then spent Sunday doing press checks with the printer. Through her professional, positive attitude in committing to provide this client with exceptional service and high-quality products despite the time crunch, all the on-site collateral - letterhead/envelopes, Program of Event booklets, name badges, bag tags, cash envelopes - was delivered to the ship on time.	Heidi E. The weekend before a client's cruise program was to depart, the client requested substantial changes to program collateral (e.g., letterhead and envelopes, Program of Events booklets, program signage, etc.) that had already been printed. Since the original design included the use of silver metallic ink and spot varnishing that normally requires about a week to print and dry properly, all the revised files needed to be altered to accommodate a different print technique. Heidi worked throughout the weekend to reformat the designs in a way that kept the same look of previously printed collateral, but required less drying time. Due to Heidi's commitment to excellence, creativity and teamwork, all the on-site collateral was delivered to the ship on time.
Monica G. The call center associates have experienced remarkable changes in the year that Monica has been a manager. Her positive outlook, spirit of teamwork and willingness to go far above and beyond her assigned duties has created a positive, supportive work environment. Monica has also initiated and followed through with call center management, coaching and leadership training sessions in an effort to increase these skills within her team. She takes time to really get to know the interviewers on her team, and will gladly jump in and help out on the phones whenever necessary. She is an inspiration and a great role model.