Morley Companies, Inc.
Stories
Remember That Time When...?
Here are a few of our favorite flashbacks that highlight our culture of customer care.
Labor Strike Italian Style
Morley was fulfilling a full-ship charter incentive trip on the Radisson Diamond that departed from Rome and ended in Venice. Midway through the cruise, rumors surfaced of a one-day Italian labor strike targeting the Venice airport on the group's departure day. One day prior to the group's departure, Morley confirmed that the rumor was true.
After fully briefing the client, Morley gathered the participants together, explained the situation, collected all their airline tickets (300+) and headed to the Venice airport. After learning that the strike would affect flights departing between 10 a.m. and 5 p.m. the next day, the tickets were divided by airline and then changed to depart either that night or before 10 a.m. the next morning.
Since the strike involved hundreds of thousands of travelers throughout the country, all telephone communications with the airlines were impossible. As a result, the Morley team went directly to the airport and worked through the night at each airline ticket counter to make all possible flight changes. The next morning after returning to the ship, the Morley team prepared new itineraries and departure notices and distributed the revised information to each of the program participants.
Thirty participants departed immediately for Paris with Morley staff where they would stay overnight and leave for the U.S. the next morning, and the rest left either that evening or early the next morning. In the end, all but 15 participants were able to avoid travel delays due to the strike. The 15 people who stayed in Italy an extra day were provided accommodations in Venice. Representatives from the Morley team stayed with them as well to ensure a smooth departure. Many participants were kind enough to send letters of gratitude to the Morley team upon their return home, thanking them for a wonderful experience and for their care and concern during this challenging situation.
