Since 1863, our associates have worked to develop a reputation for Morley Gold Standard® service … our special brand of service that enables people to achieve great things. Or, as we like to say, it moves people to move mountains.
To give you a greater picture of what we do and how we’ve done it for so long, we’ve assembled this media center.
We look forward to showing you a glimpse of our history … and a lot of our future.
Senior Manager, Marketing & Communications
Director, Human Resources
Morley’s product groups include Business Process Outsourcing (BPO), Meetings & Incentives, and Exhibits & Displays. Our mission is to fulfill our clients’ needs to achieve their highest levels of performance while improving their sales, service, productivity, market share and return on investment.
We do business with dozens of Fortune 500 and Global 500 companies serving the following industries: automotive, chemical, communications, consumer, financial/insurance, government institutions, health care/pharmaceutical, manufacturing, media/publishing/advertising, technology/research and transportation.
Morley’s rich history dates back to 1863. We started as a hardware distributor for lumber barons. When the lumber industry began to wane, we diversified – first by adding on a horse and carriage repository, and later evolving into the second largest department store in the U.S.
The ability to anticipate our clients’ needs, combined with a long-term commitment to customer service, are key to our longevity. For example, in the early 1960s, chairman Louis J. Furlo, Sr. saw a need with his largest clients to use merchandise and travel awards to motivate sales organizations and dealer networks. The results were so successful we began the “Incentives Division” (now Meetings & Incentives).
Over time, as clients’ budgets grew, this area quickly branched out to include event planning and meeting productions, providing behind-the-scenes and on-site support for events of all sizes.
Since travel planning requires participant registration and many other customer service touch points, we created a customer service department. As this contact center expanded over time, it has become our Business Process Outsourcing product group, where we do everything from running help desks to administering the automotive industry’s largest class-action lawsuit of almost six million vehicle owners.
As business meetings and incentive events grew in size and frequency, stage productions and vendor expos became essential. We saw a great opportunity to expand our services and started our Exhibits & Displays team.
Our ability to evolve with our clients, along with our associates’ steadfast commitment to the Morley Gold Standard® has translated into over 150 great years of providing world-class service.
We were founded in Saginaw, Michigan, and our corporate headquarters has remained here for over 150 years. Our growing company employs 2,500 associates. Our Saginaw Township extended campus occupies more than 400,000 square feet on 25 acres.
We also have regional offices in Detroit, Connecticut, Southern California and South Carolina.
Morley’s global headquarters is in Saginaw, Michigan, where we have 400,000 square feet of facilities on a 25-acre campus.
Expanding client business has led us to open a new office in 2016 at 400 Brookfield Parkway in Greenville, South Carolina.
As part of our BPO offerings, we provide customer service representatives who use multichannel solutions to deliver excellent service.
Our leaders provide insights on the service culture that has defined us for 150 years.
See how we give associates facing difficulties a chance to succeed.
Local partnerships help us bring new jobs to the region.
June 17, 2016
October 19, 2016
August 10, 2016